- 401(k)
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance
Ice Merchandiser Field Service Technician
Charlotte
Future Opening: Ice Merchandiser Field Service Technician
Full Time • Charlotte
Benefits:
- 401(k) matching
- Company car
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Summary
We are hiring an Ice Merchandiser Field Service Technician to maintain and repair commercial ice freezers located at grocery stores, convenience stores, gas stations, restaurants, and other customer locations.
This is a mobile field-service position. You will travel throughout an assigned territory, complete preventive maintenance, respond to repair calls, and keep our ice merchandisers clean, safe, and operating at the proper temperature.
The ideal candidate has experience in commercial refrigeration, HVAC/R, appliance repair, electrical work, or equipment maintenance. We may train a dependable, mechanically inclined candidate who is eager to learn.
Responsibilities
- Diagnose, maintain, and repair commercial ice merchandisers and freezers.
- Complete preventive-maintenance routes and emergency service calls.
- Clean condenser coils and remove airflow obstructions.
- Test and replace fan motors, thermostats, defrost timers, relays, contactors, capacitors, switches, lights, heaters, wiring, and door components.
- Check temperature, airflow, voltage, amperage, and defrost operation.
- Use a multimeter and other diagnostic tools to troubleshoot electrical and mechanical problems.
- Perform refrigerant and sealed-system repairs when properly trained and EPA certified.
- Repair doors, hinges, locks, handles, gaskets, panels, shelving, casters, and signage.
- Install, relocate, replace, and remove ice merchandisers.
- Transfer packaged ice when equipment is not maintaining temperature.
- Communicate professionally with store managers and employees.
- Document service calls, parts, temperatures, photographs, and completed repairs using a smartphone or tablet.
- Maintain an organized inventory of tools and replacement parts.
- Keep the assigned service vehicle clean and properly maintained.
- Follow all company, electrical, refrigerant-handling, and customer-site safety procedures.
- Assist with warehouse, ice-production, or other maintenance duties when needed.
Qualifications
- Valid driver’s license with an acceptable driving record.
- Mechanical aptitude and experience using hand and power tools.
- Basic electrical knowledge and ability to use a multimeter.
- Ability to troubleshoot and complete repairs independently.
- Ability to manage a daily service route and drive for extended periods.
- Ability to use a smartphone or tablet for work orders and service documentation.
- Dependable attendance and professional communication skills.
- Willingness to work overtime, weekends, holidays, or on-call shifts during peak ice season.
Preferred Experience
- Commercial refrigeration or HVAC/R
- Appliance or freezer repair
- Electrical or mechanical maintenance
- Field-service work
- Commercial ice merchandisers, reach-in freezers, vending machines, or food-service equipment
- Refrigeration brazing and sealed-system repairs
- EPA Section 608 certification
Physical Requirements
- Lift and carry up to 50 pounds.
- Move heavier equipment with assistance or approved equipment.
- Bend, kneel, crouch, crawl, climb, and reach.
- Work indoors and outdoors in hot, cold, wet, or changing conditions.
- Enter and exit a service vehicle repeatedly throughout the day.
- Work safely around electrical and refrigeration equipment.
- Wear required personal protective equipment.
What We Are Looking For
We need someone who takes ownership of service calls, diagnoses problems accurately, and completes repairs correctly. The right candidate is dependable, self-motivated, organized, and comfortable working independently while representing our company professionally at customer locations.
Work Location: On the road within an assigned service territory
Zippy Ice, Inc. is an equal opportunity employer. Employment may be subject to a background check, motor-vehicle-record review, drug screening, and verification of required licenses or certifications.
Compensation: $16.00 - $22.00 per hour
Zippy Ice was started as the first woman owned ice company in North Carolina in 2007 by Christine and Howard Mackie. Zippy Ice placed the first Twice the Ice Machine in Charlotte followed by 5 other ice vending machines. After being approached by numerous convenience stores about providing wholesale ice and realizing the value of food safety, we saw the need to build a plant and shut down the non-inspected ice vending machines. We currently service thousands of convenience store locations, numerous restaurants, grocery stores, and think outside of the box to accommodate your event.
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